Telecommunications
Faculty/Staff Services
Telephone Services
Dial just the extension number (4 digits) to reach an on-campus office, lab, or student residence. There are Behrend faculty/staff directories available in all offices.
Dial 9 before the phone number to reach an off campus number. There are Erie, Verizon or Talking, phone books in every office.
To place an International Direct call dial
9-011-Country Code-City Code-Phone Number.
Use this handy on-line page to help you determine your country and city codes for placing international calls.
AT&T International dialing guide
If you are having difficulty calling long distance from on campus, your phone may not be set up to make long distance calls, or the area code is so new that it is not yet programmed into the Behrend switch; call the Administrator at x6027, she can assist you.
To place an Operator Assisted International call dial
9-01-Country Code-City Code-Phone Number.
For International Rate and Instructions dial
9-1-800-874-4000.
We
now have “Meet Me Conferencing” at Penn State Behrend
Meet me conferencing allows those staff/faculty who do not have digital telephones to conference call with up to six people including themselves. Currently only our digital telephones allow this number of people to conference in on a call.
How does it work?
You will request a “Meet Me Conference” number, in advance. You will be assigned a number and confidential code to provide to those you wish to conference in on your call. The caller will then dial the number at the specified time you setup for the conference call, entering the provided code when requested. If they enter the wrong code it will give them two more opportunities to enter the code. After three tries it will disconnect the caller. If you are the first person to dial the conference number, it will tell you that you are the first person to join the conference. If you are the second through sixth person, it will tell you the call is already in progress. If the conference has six people connected, it will tell the seventh caller the conference is full and disconnect the caller. The code provides security for your call, allowing only those you have requested to join the conference call to be connected. As the host of the conference call you must also call the ‘Meet Me Conference” number to join the conference call. There is no charge for the “Meet Me Conference” reservation. Any toll charges will be placed with the callers through their regular long distance carrier.
To reserve a “Meet Me Conference” number for
your conference call,
please fill in our Meet Me Conference
Calling Request form.
2500 Telephone: This is a basic desk set.
You will have the following hard button features:
HOLD - Puts caller on hold.
MUTE - Use when you do not want the person on the other end to
hear you.
FLASH - Used the same as the hook/flash. Is used to make
transfers, conference
calls and for call waiting.
REDIAL - Redials last number that was dialed.
8110 or 6221 Telephone: This is a speaker
phone. it gives you the ability to program keys on your telephone
for abbreviated dialing. You will have the following hard button
features:
AUTO - This button picks up your calls automatically. (Most people
prefer to cap this
button.)
SOFT KEYS - There are 12 programmable soft key buttons on an
8110.
HOLD - Puts the caller on hold.
MUTE - Use when you do not want the person on the other end to
hear you.
FLASH - Used the same as the hook/flash. Is used to make
transfers, conference
calls and for call waiting.
REDIAL - Redials the last number dialed.
PAUSE - Allow a pause between numbers when programming
the soft key buttons.
PROGRAM - Used to program soft keys.
SPEAKER - Allows use of the speakerphone rather than the handset.
DISPLAY - B is for busy, D is for didn't answer, F is for forward.
This is shown on the
display when the call has gone to
coverage or forward.
8410 Telephone: This is a digital telephone that allows you
to program keys to provide busy lights and abbreviated dialing.
It has a display for caller identification and speaker capability.
You will have the following hard button features:
VOLUME - Controls speaker phone volume and receiver volume.
SHIFT - (Blue buttons) Corresponds with speaker and hold buttons.
SPEAKER:
adjust the quality of the speaker.
HOLD: changes the ring pattern. There
are eight
ring patterns.
TEST - Tests the phone to see if all buttons are working.
MUTE - Use when you do not want the person on the other end to
hear.
SPEAKER - Activates speaker phone in place of handset.
TRANSFER - Transfers a call from your line to another extension or
voicemail box.
CONFERENCE - Conference calling is bringing up to 6 people,
including yourself, into
a phone conversation.
You may also set up a conference call with
others and
remove yourself once you have set it
up.
DROP - Used to drop the last person added to a conference
call.
HOLD - Puts caller on hold.
DISPLAY - B is for busy, D is for didn't answer, F is for forward.
This is shown on the
display when the call has gone to
coverage or forward.
SOFT KEYS - 12 programmable soft key buttons are available on
an 8410.
Phone Feature and Access Codes
AUTO CALL BACK - Activation, flash*05, Deactivation, #05. This allows internal calls
placed
to a busy station to be called back automatically when the called
person becomes available. It monitors the station called for thirty minutes.
When the line called has hung up it will call
your station. When you pick up
the line, it will
call the station you have on "call back" status.
CALL PARK - flash *99 This feature allows a caller to place a
call on hold and retrieve
it from any other telephone.
ANSWER BACK - flash #99 Retrieves a parked call.
CALL PICKUP - *44 Lets you pick up another person's phone
line within your call
pickup group.
LAST NUMBER DIALED - *66 This recalls the last internal or external number that
you dialed.
BUSY INDICATOR LAMP (8410 only) - Light buttons are on an
8410 assigned a
specific station number. When
the light is green the phone is busy. You
can
also use these buttons when transferring calls.
CALL FORWARD - Activation *34 (four digit number), Deactivation #30. Allows the
user to forward all incoming calls to another station. The user's phone
will no
longer ring.
CALLER INFO - (Programmed through vector for 8410 only).
Displays information the
caller has put into the
system. (i.e. student ID numbers).
Q-CALLS - (Programmed through vector for 8410 only). Number
of calls in queue
waiting to be answered.
TIMER - (8410 only) Times a call.
AUX WORK - (Programmed 8410 only) Removes an agent
from the hunt group. You
will continue to get
direct dial calls.
SEND ALL CALLS - Activation *33, Deactivation #33. Sends
the calls to the next
person on the coverage path. In a hunt group, this passes the station
that
has activated send all calls and goes to the
next party in the hunt group. The
phone will
ring an abbreviated ring to let you know that you
have a call. It
then moves to the next coverage destination. The ring also reminds you
that
you have activated this feature.
ABBREVIATED DIAL - Personal list *21, Group list *22: allows
you to store a list of
numbers that can be accessed to place (Personal List) calls (speed dial).
The total number available on personal list is 10.
~(8410,
8110, & 6221 soft key programming) press program
button/AD (soft
key) button to be programmed/phone number as you would dial it/press #
sign.
~(2500
programming and non-soft key programming) Dial access code
*01/press 1 for list
one/press number your programming on your list
(1-10)/phone number as you would dial it/press # sign.
~To dial
an abbreviated dial number on your personal list, dial *21 and the
number on your list that
identifies the number (1-10).
CONFERENCE - Conference calling is bringing up to 3
~(8110,
6221 and 2500) or 6 (8410) people, including yourself, into a phone
conversation.
~(8110,
9225 and 2500) Dial 1st number/flash/2nd
number/flash (all parties are
connected) to call
another number press flash, to get back press
flash/flash.
CALL WAITING - *77 (8110, 6221 and 2500) Flash (hold 1
second) press *77. You
can toggle back and forth
by pressing *77.
DIRECT DIAL AUDIX - 82
New, Move and Remove Phone Service
You must contact the person in your department who handles
your telephone, voice mail and data service. They will generate a TSR (Telecommunication Service Request) form.
A link to the TSR for is
http://tns.its.psu.edu/pdf/tnsTSR.pdf.
Requests for telephone and voice mail go to the System Administrator in
Operations (x6027). Requests for data lines go to the Computer Center
(x6250).
NO DIAL TONE
~Check the line cord (cord from the
telephone to the wall jack) and make sure
it
is plugged in and not loose. Make sure
the jack you are using is active if you
have moved your
telephone.
~Check your wall jack. Make sure the jack
has not been damaged.
~Check your receiver cord (the curly cord that connects to the receiver
and
telephone); make sure it is not loose.
~Try another telephone, make sure it is the
same telephone style you have.
STATIC/BREAKING UP OF YOUR CONVERSATION
~Check the line cord (cord from the
telephone to the wall jack) and make sure
it
is plugged in and not loose.
~Check your receiver cord (the curly cord that connects to the receiver
and
telephone); while talking shake the cord to
see if you notice an increase or
decrease in
static.
~Try another telephone, make sure it is the
same telephone style you have.
CAN CALL OUT BUT PHONE DOESN'T RING IN
~Check the line cord (cord from the
telephone to the wall jack) and make sure
it
is plugged in and not loose.
~Check the ringer on your phone to make sure it
is turned up.
~Check your jack to make sure your jack is not damaged.
PHONE ONLY RINGS ONCE AND THEN GOES TO VOICE MAIL
~Send all calls feature
has been activated.
~Deactivate by pressing
#33.
WHEN I DIAL A LONG DISTANCE NUMBER I GET A "TONE"
~The area code is new and
not programmed into the Behrend telephone switch.
WHEN I DIAL LONG DISTANCE I GET A MESSAGE
~You are in the AT&T system and you need to check your telephone
number for
accuracy. Make sure you dial 9-1 before
the area code and number.
~The telephone you are using does not have long distance access.
IF YOU HAVE CHECKED ALL THE STEPS IN YOUR PROBLEM AREA, THEN NOTIFY THE
PERSON IN YOUR DEPARTMENT WHO HANDLES YOUR TELEPHONE AND VOICE MAIL, OR
CALL THE SYSTEM ADMINISTRATOR AT 6027.
If you have checked out all the problems listed above, and
are still having trouble, contact the person in your department who
handles your telephone and voice mail, or fill in an on-line
Telephone Trouble Report.
When calling the problem in be sure to leave a detailed message of the
trouble, leave the telephone number your are reporting, and a number
where we can reach you. You may also reach us by
email
.
If you have a Voice Mail Problem, please report it here Voice Mail Trouble Report.
There are three directories distributed on campus, Behrend,
University Park, and Verizon/Talking Phone Book. University Park
Directories are distributed to every Faculty and Staff person (UP
Student directories are limited (10) to Staff Assistants who must use
them only). One Verizon/Talking Phone Book directory is
distributed to every Faculty and Staff person.
The directories are for campus use only and ARE NOT TO BE REMOVED FROM
CAMPUS.
Directories may not be given to outside organizations or companies.
Directories should not be given to students, or taken home. The
information in the Behrend directory is for campus use only.
Behrend Directories are distributed once a year at the beginning of the
Fall Semester. University Park and Verizon directories are
distributed once a year between October and November.
To change your information in the Behrend or University Park directories,
please call Human Resources at 898-7233.
To request replacement directories (may be charged a fee), please call Operations at 898-6027.
General Information about Phone Numbers
Faculty/Staff telephone numbers begin with an 898 exchange
(898-6000).
Student telephone numbers begin with a 217 exchange (217-2000).
When dialing a faculty/staff or student number on campus you can use the
four-digit extension only (6000, 2000). When giving a number out or
calling a number from off campus or cell phone, you must dial the
seven-digit number (898-6000 or 217-2000).
For complete dialing instructions, please refer to the front pages of your
Behrend Directory.
If you would like to look up a country code for international calls,
please go to the following website:
http://www.the-acr.com/codes/cntrycd.htm.
Audix may be called on campus by dialing 7100. It may
be reached from anywhere in the world by dialing 814-898-7100 from a touch
tone telephone.
You can receive and leave messages, and record greetings, even when you're
not on campus.
LOG IN - If you're at your own office telephone, when Audix asks for your
extension press the # sign.
If you have a shared telephone, put in your four digit voice mailbox
number followed by the # sign.
If your at another telephone, put in your four digit voice mailbox number
followed by a # sign.
PASSWORD - Audix will then ask you to enter your password.
If your voice mailbox is a new voice mailbox and you are using it for the
first time you will enter the # sign. Audix will then ask you to
enter a five digit password, which you receive from the administrator to
get into the system. You will then create a new password of your own and use
it thereafter.
If you make a mistake entering your password, please try two times only,
then hang up and
try again or you will be locked out of your voice mail.
If you try to enter your voice mailbox and the announcement "contact
system administrator" is played, please call the System Administrator at
6027. Your voice mailbox has been locked and your password will need
to be reset to the default password.
Change Your Voice Mail Password
For security reasons you may wish to change your 5-Digit
password from time to time, or you can choose to keep it the same.
When you get to the main menu:
~Press 5 (you will not
hear this option)
~Press 5 again
~Press 1 to record
~Enter your new password
number, re-enter your new password number
A greeting is not your name, but your message to the
caller. This message should reflect when you will be returning
calls and if or when you are available.
You should also give your caller the option of pressing 0 (emergencies
or help) if your voice mailbox is set up with a 0 destination.
Because most people do not like recording their greeting, you can record
up to nine greetings and activate them as needed. The best way to
keep your callers informed is to record a new message each day.
Keep it brief!
TO RECORD OR RE-RECORD A GREETING;
~Press 3 at the menu.
~Press 1 to record a
greeting.
~Press 1 again to indicate
that you are recording greeting number 1 (2 for
greeting number2, etc.).
~Press 1 to record your
greeting. To approve your greeting,
press #. If you want
to re-record your greeting,
press 1.
~Press 1 to activate this
greeting or # to save, but not activate.
MULTIPLE GREETINGS - There are several different call types: internal, external, busy, don't answer, and outside of hours. Internal is a call from another extension on campus and external is a call from the outside. A busy is when you're on the telephone and don't answer is when you're away from your desk. Outside-of-Hours are incoming calls placed outside of your Prime-time hours. Your prime-time hours are set by your System Administrator, i.e. (8 AM to 5 PM).
TO ADMINISTER MULTIPLE GREETINGS;
~Enter 3 for your
greeting.
~Enter 4 to administer
call types.
~Do one of the following:
Press 1 to distinguish between Internal/External
Calls
or, Press 2 to distinguish between
Busy/Don't Answer calls.
~Do one of the following:
Press 3 to additionally distinguish Prime-time
and
Out-of-Hours calls or,
~Press 4 to approve the
call types without distinguishing between
Prime-time
and Out-of-Hours calls.
If your choice was Internal and External Greeting, follow
the instruction below:
~Enter 3 for your
greeting.
~Enter 1 to create or
change your greeting. Indicate the greeting you
will record
(1-9), Press 1.
~Speak your greeting.
~Press one of the
following choices: 1 to end your greeting, 23 to hear your
greeting, *D to Delete your greeting and re-record,
Press # to approve your
recording, press 0 (zero)
to use this greeting (1 for Internal, 2 for External,
3 for
Out-of-Hours), hang-up if you are finished or
press **X to exit the system.
If your choice was Busy or Don't Answer Greeting, follow
the instructions below:
~Enter 3 for your
greeting.
~Enter 1 to create or
change your greeting.
~Indicate the greeting you
will record (1-9), Press 1.
~Speak your greeting.
~Press one of the
following choices: 1 to end your greeting, 23 to hear your
greeting and re-record,
~Press # to approve your
recording.
~Press 0 (zero) to use
this greeting, (1 for Busy, 2 for Don't Answer, 3 for
Out-of-Hours).
TO ACTIVATE A GREETING:
~Press 3 at the menu.
~Select the greeting you
want to activate (1,2,3, etc.)
~Administer call type or
press 0 to activate for all calls.
TO LISTEN TO YOUR GREETING:
~Press 3 at the menu.
~Press 0 to listen to your
greeting.
~Press the number of the
greeting you want to listen to: Press 2 to review the
status of the greeting (active or not active),
Press 0 to replay the greeting,
~Press *D to delete the
greeting, Press # to approve the greeting, Press 1 to
re-record the greeting.
TO SCAN ALL GREETINGS:
~Press 3 at the menu.
~Press 2 to scan your
greetings. You will hear the individual greeting
number,
the greeting, and the status of that greeting.
You can Press *# to return to
the menu, Press 0 to
listen to a greeting again,
~Press 1 to re-record a
greeting, Press 2 to backup to the previous greeting,
Press # to skip a greeting,
~Press *D to delete a
greeting.
~Press 0 to listen to a header
~Press 23 to replay the
header
If you accidentally delete your message, you can restore it by pressing **U. (This only works immediately after you have deleted the message before continuing on or taking another action.)
RESPONDING TO A MESSAGE - To call the sender, press 0.
This is a call to the person not their voicemail. To reply to the
message, press 1.
You can attach the message you received by pressing Y for yes or N for
no. Record the message you wish to send. Press # for
approval and #, again to send. You will then be returned to
getting your messages.
If a message has been forwarded to you, the reply will go to the person who forwarded the message, not the original messenger.
To forward a message and attach your message to the front of the message, press 2. This allows you to send the message you have received to others, while adding your own comments.
To add a comment to the end of a message, press 3.
Record your message. After you have completed your comments, press
# to approve. Press #, again, to send. *Messages marked
personal may not be forwarded*
*Messages left by off campus calls (except through networking) can not
be replied to.*
To delete your messages, press *D.
To save your message as an old message, press #. The total amount of both new and old messages you can save is 20 minutes.
SCANNING MESSAGES - The header consists of the person calling, date, time, and the number from where they called. There is a three second pause between messages so you can perform an action. "Next message" is heard when moving on. If you only listen to the header, the message is still considered "new".
~At
the menu, press 7. (This number is not listed in the menu.)
~Press 1, to hear the
headers and messages.
~Press 2, to hear only the
headers.
~Press 3, to hear only the
messages.
CALL ANSWER is when your telephone is busy or not answered and the call goes to your voice mail.
DIRECT MESSAGING is leaving a message in the mailbox of an individual without speaking to them or listening to the phone ring. There are two ways to do this:
CALL ANSWER:
~Go to your voice mail (VM)
~Press 1 at the menu
~Record your message
~Press # to approve or 1
to re-record. Address the VM number,
press # when
you have finished. Repeat
these steps for additional VM boxes.
~When you are through with
these steps, press # to approve. You can
then
press # again to send or 0 for options. (Press 1 for
private message; your
message becomes a private
message and cannot be forwarded. Press
2 for a
priority message; a message is presented
before other messages, to
change the status back to
non-priority press 2 again.)
~Press 3 to schedule
delivery up to one year. Enter the hour of delivery, for
example, 2:05 (1 or 2 digits for the hour and 2 digits
for the minutes). Press A
for AM and P for PM.
Press # after this is completed.
~Press month and date, at
this time, to deliver on a certain date. For
example,
for August 29th you will need to press 829 (date
requires 1 or 2 digits for
the month and always 2
digits for the day). Press # after this is
completed.
The system will repeat the date and time to you.
To approve, press #, or
to delete, press *D.
DIRECT MESSAGING:
~Dial 82 and wait for the
announcement that you have reached the message
desk. Put in the Voice Mail # you wish to leave
a message for. You can
leave a message just like
your call/answer message.
TRANSFER A CALL TO A VOICE MAIL BOX:
~Press transfer or flash,
82, when you hear the beginning of the
announcement
~Put in the 4-digit number. When you hear the
beginning of the greeting, press
transfer or flash again,
to release yourself.
THIS GIVES YOU INCREASED SPEED OF COMMUNICATING WHEN YOU NEED TO RESPOND
TO OR REQUEST INFORMATION. THROW OUT THOSE MESSAGE PADS!
When you hear a brief ring on your telephone and it goes to coverage (Voice Mail), then the feature "send all calls" has been activated. Anyone could have activated SAC by pressing *33. To deactivate SAC, pick up the receiver and press #33.
A VOICE MAIL LIST is a convenient way to send a message to a certain group of people, to schedule or cancel meetings or PAC.
The person who creates the mailing list is the owner. Their extension is the owner's extension. The owner dictates who will be able to use the list. Anyone creating a list used by anyone outside of their department must give a copy of the mailing list and it's ID to the System Administrator.
Mailing lists may not have more than 250 entries. You can use more than one mailing list to mail the same messages to various groups of people.
To ADMINISTER VOICE MAIL LISTS:
~Press 5 at the Activity Menu.
~Press 1 to administer mailing lists.
~Press one of the following choices:
1 to create, 2 to scan (after using Intuity
Audix, what lists exist?), 3 to modify (allows you to
keep your lists current)
~Enter List ID (give it a name),
(example: Staff - because this list
contains all of
your staff. Intuity, Audix will convert the
name to digits-List 78233).
~Press 1 to make the list Private (do
you want to share your list?) or 2 to
make
the list public.
~Enter the extensions you want on the
mailing list and the pound (#) sign:
(7124#,7125#).
~Press # to approve your list.
To use your VOICE MAIL LIST (While Addressing Your Messages):
~Press *L to tell the system you want
to use your list.
~Press the pound (#) sign if you own
the list or enter the owner's extension and
the pound (#) sign.
~Enter the mailing list name and #
sign. Example: Intuity Audix
will say: 78233
contains 52 members. You have
just addressed your message to 52 people at
once.
Voice Mail Feature and Access Codes
AUDIX ACTIVITY MENU:
~Press 1 to record, edit, address and
deliver a message.
~Press 2 to retrieve, sort/save,
respond to a message.
~Press 3 to record, edit, and
activate a greeting.
~Press 4 to retrieve, sort/save,
review/modify, resend outgoing messages.
~Press 5 to change your password.
~Press 7 to scan messages or headers
quickly.
AUDIX BASIC COMMANDS:
*H Help
*R Restart at
Activity Menu
*W Wait
*T Transfer
to an extension
*D Delete
**U Undelete a
message
**X Exit Audix
PLAY BACK CONTROLS:
~Press 1 to skip call answer
greeting
~Press 2 to rewind
~Press 3 to play/pause
~Press 4 for louder
~Press 5 to backup
~Press 6 to advance
~Press 7 to make softer
~Press 8 to go slower
~Press 9 to go faster
~Press 0 to listen/replay
~Press # to skip
Need more help or information contact any
of the staff listed on our
Telecom Home Page.