Recipient of the Council of Fellows Excellence in Research Award, Penn State Erie, Erie PA, Spring 2000
Best Paper Award, Atlantic Marketing Association, Fourteenth Annual Conference, Savannah, Georgia, October 7-10, 1998
Top-20 list: Keio University, Japan for our paper (Andaleeb, S. S., P. L. Simmonds) Explaining User Satisfaction with Academic Libraries: Strategic Implications. College and Research Libraries, 59(2):156-167 (1998)
Recent Publications
Refereed Journal Articles
Andaleeb, S. S., C. Conway. Customer Satisfaction in the Restaurant Industry: An Examination of the Transaction-specific Model. Journal of Services Marketing 20(1):3-11 (2006)
Andaleeb, S. S., G. V. Wolford. Participation in the Workplace: Gender Perspectives from Bangladesh . Women in Management Review 19(1):52-64 (2004)
Andaleeb, S. S., Z. T. Irwin. Political Leadership and Legitimacy Among the Urban Elite in Bangladesh . Journal of South Asian Studies 27(1):65-85 (2004)
Andaleeb, S. S. Family Planning Field Workers in Bangladesh as Influence Agents: Some Policy Implications. Journal of Health and Population in Developing Countries , pp. 1-18, http://www.jhpdc.unc.edu/current.htm (2004)
Andaleeb, S. S. Revitalizing Higher Education in Bangladesh : Insights from Alumni and Policy Prescriptions. Higher Education Policy 16:487-504 (2003)
Khan H. J., A. J. Huque, S. S. Andaleeb. The Solar Home System: An Alternate Energy Source for Rural Households in Bangladesh . Journal of Bangladesh Studies 3(2):24-33 (2001)
Simmonds, P. L., S. S. Andaleeb. Usage of Academic Libraries: The Role of Service Quality, Resources, and User Characteristics. Library Trends 49(4):626-634 (2001)
Andaleeb, S. S., T. S. Palmer, B. Joyner. Aligning Professional and Marketing Attributes in Small Professional Businesses: Client Evaluation of Lawyer Service Quality in Chapter 7 Bankruptcies. Journal of Small Business Strategy (2001)
Andaleeb, S. S. Service Quality Perceptions and Patient Satisfaction: A Study of Hospitals in a Developing Country. Social Science & Medicine 52:1359-1370 (2001)
Andaleeb, S. S. Public and Private Hospitals in Bangladesh: Service Quality and Predictors of Hospital Choice. Health Policy and Planning 15(1):95-102 (2000)
Andaleeb, S. S. Service Quality in Public and Private Hospitals in Urban Bangladesh: A Comparative Study. Health Policy 53:25-37 (2000)
Andaleeb, S. S. Choice and Evaluation of Hospitals in Bangladesh: Insights from Patients and Policy Implications. Journal of Health and Population in Developing Countries 1(2):19-28 (1998)
Andaleeb, S. S. Determinants of Customer Satisfaction with Hospitals: A Managerial Model. International Journal of Health Care Quality Assurance 11(6-7)181-187 (1998)
Andaleeb, S. S. Delivering Primary Education in Bangladesh: Enabling the Field Personnel. The International Journal of Public Sector Management 11(4-5)379-396 (1998)
Andaleeb, S. S., P. L. Simmonds. Explaining User Satisfaction with Academic Libraries: Strategic Implications. College and Research Libraries 59(2):156-167 (1998)
Andaleeb, S. S., A. K. Basu. Do Warranties Influence Perceptions of Service Quality: A Study of the U.S. Automobile and Repair and Service Industry. Journal of Retailing and Consumer Services 5(2):82-92 (1998)
Andaleeb, S. S., R. F. Tallman. Relationships of Physicians with Pharmaceutical Sales Representatives and Pharmaceutical Companies: An Exploratory Study. Health Marketing Quarterly 13(4):79-89 (1996)
Andaleeb, S. S., S. F. Anwar. Factors Influencing Customer Trust in Salespersons in a Developing Country. Journal of International Marketing 4(4):35-52 (1996)
Andaleeb, S. S. An Experimental Investigation of Satisfaction and Commitment in Marketing Channels: The Role of Trust and Dependence. Journal of Retailing 72(1):77-93 (1996)
Andaleeb, S. S. Explaining the Commitment of Family Planning Fieldworkers in Bangladesh. International Family Planning Perspectives 22(1):10-15 (1996)
Andaleeb, S. S. Effects of Privatization in Bangladesh: Perspectives of Fertilizer Dealers. Asian Affairs 18(2):21-36 (1996)
Refereed Proceedings
Andaleeb S. S., J. Stempka, J. Rockage. Relationship Building Ideas from a Gender Perspective: Insights for Personal Selling from Dating in College Campuses. Proceedings of the Atlantic Marketing Conference , CD-ROM (2006). Charleston SC
Andaleeb, S. S., A. Caskey. Explaining Customer Satisfaction with Food Services: An Examination of a College Cafeteria. Proceedings of the Atlantic Marketing Conference, CD-ROM (2005). Salem MA
Andaleeb, S. S., C. Conway. Customer Satisfaction in the Restaurant Industry: An Examination of the Transaction-specific Model. Proceedings of the Hawaii Conference on International Business , CD-ROM (2002). Honolulu HI
Andaleeb, S. S. Factors Influencing Gender Participation in Decision Making in a Developing Country. Proceedings of the Hawaii Conference on International Business, CD ROM (2002). Honolulu HI
Andaleeb, S.S., H. Khan. Marketing New Technology to Rural Households in a Developing Country: The Adoption and Diffusion of Solar Home Systems. Marketing for the New Millennium, Proceedings of the Atlantic Marketing Association 15th Annual Conference, pp. 309-317 (1999). Annapolis MD
Andaleeb, S. S. Hospital Service Quality: A Developing Country Perspective. Marketing: A Sharper Focus, Proceedings of the Atlantic Marketing Association 14th Annual Conference, pp. 323-331 (1998). Savannah GA
Andaleeb, S. S. Service Quality in Public and Private Hospitals in a Developing Country: A Comparative Study. Marketing: A Sharper Focus, Proceedings of the Atlantic Marketing Association 14th Annual Conference, pp. 166-172 (1998). Savannah GA
Andaleeb, S. S. A Model of Customer Satisfaction with Hospitals. Marketing: Innovative Diversity, Proceedings of the Atlantic Marketing Association 13th Annual Conference, pp. 122-126 (1997). Nashville TN
Andaleeb, S. S. What Explains Customer Trust in a Salesperson? Proceedings of the National Conference in Sales Management, pp. 75-79 (1992). Chicago IL
Andaleeb, S. S., C. Leasure, A. K. Basu. Identifying Characteristics of Blood Donors. Proceedings of the Atlantic Marketing Association, pp. 414-418 (1992). Greensboro NC
Refereed Abstracts
Andaleeb, S. S. What Explains Customer Trust in a Salesperson? Proceedings of the National Conference in Sales Management, pp. 75-79 (1992). Chicago IL.
Books
Ali, A., R. Kuddus, S. S. Andaleeb (Eds.). Development Issues of Bangladesh II , University Press Limited, Dhaka , Bangladesh (2003)
Parts of Books
Andaleeb, S. S. Social Control of Health Care in Bangladesh . Chapter for Development Issues of Bangladesh-III , F. Islam and S. S. Andaleeb, editors, Bangladesh Development Initiative and University Press Limited, Dhaka , Bangladesh (2005)
Andaleeb, S. S. Teachers and Teaching: Perspectives on Higher Education in Bangladesh . Chapter 6 in Development Issues of Bangladesh II , A. Ali, R. Kuddus, S. Andaleeb , editors. Bangladesh Development Initiative and University Press Limited, Dhaka , Bangladesh (2003)
Other Activities
Editor (with A. Ali and R. Kuddus), Development Issues of Bangladesh-III , The University Press Limited, 2005
Chief Guest at MBA/EMBA Orientation Program, East West University , Dhaka , Bangladesh , May 2004
Editor (with A. Ali and R. Kuddus), Development Issues of Bangladesh-II , The University Press Limited, 2003
Curriculum Development for BBA program, Computer Science and Engineering, Information and Communication Technology, English, and Pharmacy, East West University , Dhaka , Bangladesh , 2003
Ministry of Health and Family Welfare. Evaluated the national health accounts. Bangladesh , Fall 2003
Helped redesign the TOR of a World Bank Study entitled, "Pricing and quality comparative advantages of healthcare providers in Bangladesh ,” Fall 2003
Improving Bus Services in Dhaka . Assisted with data analysis, East West University , Dhaka , Bangladesh , 2003
Improving Healthcare Service Quality of Nationalized Commercial Bank. Assisted with data analysis, East West University , Dhaka , Bangladesh , 2003
Improving Telephone Services of Bangladesh Telegraph and Telephone Board. Assisted with data analysis, East West University , Dhaka , Bangladesh , 2003
Trust in the Stock Market in Bangladesh . Assisted with research design, East West University , Dhaka , Bangladesh , 2003
Developed survey for the Metropolitan Dance Club, Erie PA , 2002
Assisted DemocracyWatch in designing a survey on voting behavior and party alignment, 1997
Editor, Journal of Bangladesh Studies, 1999-
Editorial Board Member, Thoughts & Initiatives: Bangladesh Development Initiative, 1998-
Member of the Referees Panel, Journal of Business Administration, 1997-98
Assisted DemocracyWatch in designing an opinion poll on politicians, etc., Dhaka, Bangladesh, 1996
Assisted the Center for Analysis and Choice in designing a research study on privatization in Bangladesh, Dhaka, Bangladesh. July-August 1994
Editorial Board Member, Bangladesh Development Initiative, 1993-
Editorial Board Member, Journal of Transnational Management Development, 1993-
